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ONLINE: ISO / IEC 20000 An Introduction (english version)Pack Sistemas de Gestión de Seguridad de la Información (SGSI)
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Outsourcing Professional Body of Knowledge (english version)
Outsourcing is here to stay. It is inextricably linked to the globalization of business. International trade networks continue to connect the world’s economies and organizations increasingly turn to partners, often through outsourcing, to help them:
better leverage what they are best at
gain greater flexibility and reach, and
drive down their overall business costs and risks.
The Harvard Business Review lists outsourcing as one of the most important new management ideas and practices of the 20th century.
This substantial title identifies the best practices of outsourcing professionals around the globe and presents the reader with a complete and practical guide to this emerging, complex discipline. It gives readers full guidance on the critical ‘make or break’ factors in any outsourcing program:
governance and defining a strategic approach to Outsourcing;
identifying and communicating business requirements;
selecting and qualifying providers;
gaining internal buy-In, creating project teams and
value assessment (value for money and return on investment).
This authoritative title provides an invaluable resource for any outsourcing professional: the best practice guidance is complemented by practical checklists and templates. Readers can therefore apply rigorous disciplines to ensure internal and external requirements are fully considered and implemented at each stage of the process.
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