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ITIL Foundation Handbook 2011

14,00 €


This handbook provides an introduction to the ITIL service lifecycle model and an overview of the ITIL qualification structure. It contains a chapter on each of the components of the lifecycle: service strategy, service design, service transition, service

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eSourcing Capability Models (eSCM-Set) (english version)

125,00 €


The ITSqc Series is a range of titles that brings readers and users these ITSqc best practices; they are currently used world-wide by companies who wish to access the combined wisdom of ITSqc, major IT sourcing firms, clients and advisors. The series inc

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Outsourcing Professional Body of Knowledge (english version)

49,95 €


Outsourcing is here to stay. It is inextricably linked to the globalization of business. International trade networks continue to connect the world’s economies and organizations increasingly turn to partners, often through outsourcing, to help them: bett

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COBIT® 5 - A Management Guide (english version) pdf

22,50 €


This Management Guide provides readers with two benefits. First, it is a quick-reference guide to IT governance for those who are not acquainted with this field. Second, it is a high-level introduction to ISACA's open standard COBIT 5.0 that will encourag

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Contract and Commercial Management - The Operational Guide

59,95 €


Almost 80% of CEOs say that their organization must get better at managing external relationships. According to The Economist, one of the major reasons why so many relationships end in disappointment is that most organizations 'are not very good at contra

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Modelo para el gobierno de las TIC basado en las normas ISO- PDF

9,92 €


Este libro ayuda al director de TI en su labor de gobierno y gestión de las TSI, dando a conocer las normas y explicando cómo utilizarlas en la "realidad", con el fin de articular un sistema de gobierno y de gestión en el que encajen las diferentes buenas

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Passing the ITIL® Foundation Exam: 2011 (english version)

29,95 €


This book helps people prepare for the ITIL® 2011 Edition Foundation qualification exam. It contains direct links to all syllabus and specifies the terms and definitions required. In addition it gives sample questions for practice both within the text and

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Implementing Strategic Sourcing

39,95 €


This informative, comprehensive, yet practical guide provides readers with a complete tool-kit of how to approach global sourcing successfully. Based on real world experiences on implementing and sustaining global sourcing the book provides readers wit

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ITIL® 2011 Edition – A Pocket Guide (english version)

17,50 €


Since 2001 the Van Haren Publishing ITIL Pocket Guides have helped readers all over the world to understand the essentials of ITIL (IT Infrastructure Library), the leading framework for IT service management. This pocket guide does exactly the same as pre

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