Libro Oficial ITIL V3- Operación del Servicio V3-PDFLibro oficial ITIL v3: Diseño del Servicio V3 - Castellano

Libro Oficial ITIL V3- Transición del Servicio V3-PDF
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Libro Oficial ITIL V3- Transición del Servicio V3-PDF

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ITIL Version 3's (V3) service lifecycle-based practice incorporates the best of V1 and V2 and tests current best practice for ITSM. For further information visit www.best-management-practice.com/ITILRefresh. Service Transition provides guidance and process activities for the transition of services in the operational business environment. It covers the broader, long-term change management role, release and deployment practices, so that risks, benefits, delivery mechanisms and the support of ongoing operational services are considered. Each of the five core titles shares a consistent structure; the various practice elements are easily navigated and extensively cross-referenced. Concepts and guidance in this publication include: •Managing organisational and cultural change •Knowledge management •Service knowledge management system •Methods, practices and tools •Measurement and control •Companion best practices