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Libro Oficial ITIL V3- Operación del Servicio V3-PDFLibro oficial ITIL v3: Diseño del Servicio V3 - Castellano

Libro Oficial ITIL V3- Transición del Servicio V3-PDF
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Libro Oficial ITIL V3- Transición del Servicio V3-PDF

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ITIL Version 3's (V3) service lifecycle-based practice incorporates the best of V1 and V2 and tests current best practice for ITSM. For further information visit Service Transition provides guidance and process activities for the transition of services in the operational business environment. It covers the broader, long-term change management role, release and deployment practices, so that risks, benefits, delivery mechanisms and the support of ongoing operational services are considered. Each of the five core titles shares a consistent structure; the various practice elements are easily navigated and extensively cross-referenced. Concepts and guidance in this publication include: •Managing organisational and cultural change •Knowledge management •Service knowledge management system •Methods, practices and tools •Measurement and control •Companion best practices

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