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Colección de los 5 Libros oficiales de ITIL v3 del Ciclo de VidaContinual Service Improvement (CSI) - ebook PDF : Single User

Continual Service Improvement (CSI)
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Continual Service Improvement (CSI)

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Alongside the delivery of consistent, repeatable process activities as part of service quality, ITIL® has always emphasised the importance of continual improvements. Focusing on the process elements involved in identifying and introducing service management improvements, this publication also deals with issues surrounding service retirement. Concepts and guidance in this publication include: Business and technology drivers for improvement Justification Business, financial and organisational improvements Methods, practices and tools Measurement and control Companion best practices.





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