Continual Service Improvement (CSI) - ebook PDF : Single User

Alongside the delivery of consistent, repeatable process activities as part of service quality, ITIL® has always emphasised the importance of continual improvements. Focusing on the process elements involved in identifying and introducing service management improvements, this publication also deals with issues surrounding service retirement.

Concepts and guidance in this publication include:

Business and technology drivers for improvement
Justification  
Business, financial and organisational improvements  
Methods, practices and tools
Measurement and control
Companion best practices.

Please be aware that this document is not compatible with Adobe 8. This should ONLY be ordered if you are using an earlier version of Adobe on your system.

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