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ITIL Foundation Handbook 2011ITIL foundation handbook [PDF] 3rd ed. (2012)

ITIL Foundation Handbook 2011- Pack 10 libros
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ITIL Foundation Handbook 2011- Pack 10 libros

Precio: 132,00 €

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This handbook provides an introduction to the ITIL service lifecycle model and an overview of the ITIL qualification structure. It contains a chapter on each of the components of the lifecycle: service strategy, service design, service transition, service operation and continual service improvement.

Key Features

  • Aligned with the ITIL 2011 publications and syllabus

  • Provides relevant information, and enough detail and breadth of coverage to enable students to study for their foundation exam

  • Describes the key principles and practices of IT service management

  • References relevant sections of the core publications





Opiniones de los usuarios:

solone  (Viernes, 22 Febrero 2013)
Porcentaje: 0
Pone que es un pack de 10 libros pero solo leo la descripción de
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