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ITIL® 2011 Edition – A Pocket Guide (english version)ITIL® Lifecycle Approach Based on ITIL® V3 Suite – 5 Management

ITIL® and the Software Lifecycle: Practical Strategy and Design
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ITIL® and the Software Lifecycle: Practical Strategy and Design

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Se presenta a los lectores el acercamiento al desarrollo de software que procesa y conduce a la mejor alineación de servicios informativos dentro de necesidades de negocio.

CA is a well-known thought leader and service provider in this field. Both of the Authors are Vice Presidents at CA and well established experts, being respectively (Brian Johnson) the brains behind ITIL v1&2 and Service Management Process Maps, and  (John Higgins) leading Business Service Optimization Practice, including Software Change Management.

This book covers best practice as described in all three versions of ITIL, and treats ITIL in generic, rather than version-specific terms. Where a particular version is applicable, it is clearly specified in the text.





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